INTRODUCTION
The data controller of the website alphatravelsee.rs is Alpha Travel & Marketing SEE LLC Subotica, a company registered at Vrtna 15, 24000 Subotica, Serbia, Tax ID (PIB) 109826692, Registration No. 21249785, email: sales@alphatravelsee.com (hereinafter: “Alpha Travel”).
The subject of sale in this online store consists of tourism services (hereinafter: “services”).
Alpha Travel respects your privacy.
You have the right to the protection of your personal data: name, address, telephone number, email address, and other data such as IP address, geolocation data, etc.
In the General Privacy and Personal Data Protection Policy of Alpha Travel (“this Policy”), we describe the procedure for collecting your personal data and the purposes for which it is collected, how your personal data is used, with whom it is shared, how it is protected, and what your options are regarding personal data protection.
This Policy applies to the processing of your personal data within various services, tools, applications, websites, portals, (online) promotions, marketing campaigns, sponsored social media platforms, etc., provided or managed by us or by a third party on our behalf.
This Policy contains general rules and explanations. For certain services, tools, applications, websites, portals, (online) promotions, marketing campaigns, sponsored social media platforms, etc., offered by Alpha Travel or managed by a third party on its behalf, this Policy may be supplemented by specific, separate privacy notices. You will be appropriately informed of such special notices each time we collect your personal data in connection with the above activities (for example, on websites, portals, individual communication services, e-newsletters, reminders, surveys, offers, events, etc.).
This Policy applies to all your personal data collected by Alpha Travel & Marketing SEE doo Subotica, Vrtna 15, 24000 Subotica (hereinafter: “Alpha Travel”) and/or Alpha Travel’s authorized sellers, complaint handlers, etc., collectively referred to in this Policy as “Alpha Travel,” “we,” “us,” and “our.”
At the end of this Policy, you may find definitions of certain key terms used herein (e.g., personal data, processing, controller, etc.).
1. Who Is Responsible for Processing Your Personal Data?
The organization responsible for processing your personal data is:
Alpha Travel & Marketing SEE doo
Vrtna 15, 24000 Subotica
2. Who Can You Contact Regarding Questions or Requests About Personal Data?
We have appointed a Data Protection Officer who handles your questions or requests related to this Policy or any specific privacy notice, your personal data, and its processing.
For all questions, requests, or complaints regarding the application of this Policy or the exercise of your rights under this Policy, you may contact the Data Protection Officer:
Email: operations@alphatravelsee.com
By mail: Alpha Travel & Marketing SEE doo, Vrtna 15, 24000 Subotica, with the note: “For the attention of the Data Protection Officer.”
3. Basic Principles
We value the trust you place in us by entrusting us with your personal data and are committed to always processing it in a fair, transparent, and secure manner.
The key principles Alpha Travel follows when processing personal data are:
Lawfulness: Personal data will be collected in a fair, lawful, and transparent manner.
Accuracy: We will ensure that personal data is accurate and kept up to date.
Data Minimization: We will limit the collection of personal data to what is adequate and necessary for the purposes for which it is collected.
Security and Protection: We will implement technical and organizational measures to ensure an appropriate level of protection, taking into account the nature of the personal data to be protected. These measures prevent unauthorized disclosure or access, accidental or intentional destruction, loss, alteration, and other unlawful forms of processing.
Purpose Limitation: Personal data will be collected only for specific, explicit, and legitimate purposes and will not be processed in a manner incompatible with those purposes.
Access and Correction: We will process your personal data respecting your rights to request access, correction, or deletion, restriction of processing, objection, complaint to the Commissioner, and data portability, all in accordance with the law.
Storage Limitation: Your personal data will be stored in accordance with applicable data protection laws and only as long as necessary to fulfill the purpose for which it was collected, unless you request deletion earlier or withdraw your consent. Providing personal data in this case is not a legal or contractual obligation nor a condition for concluding a contract.
International Transfers: If your personal data is transferred outside the European Economic Area, such transfers will be carried out in accordance with legal regulations and will be appropriately protected.
Direct Marketing and Cookies: Promotional communications and the use of cookies will be conducted in compliance with applicable legislation.
Third-Party Processing: We will ensure that the transfer of personal data to third parties and its processing by third parties is carried out in accordance with applicable legislation and appropriate contractual safeguards.
4. Processing of Your Personal Data: What Data We Collect and on What Legal Basis
You will always be clearly informed about which personal data we collect. This information will be provided through a separate privacy notice included with specific services.
In accordance with applicable data protection regulations, we may process your personal data if:
* You have given consent for specific purposes of processing (as stated in the relevant privacy notice and purchase terms). You may withdraw your consent at any time without providing reasons; or
* We pursue legitimate interests (e.g., preventing abuse or fraud, verifying satisfaction with our services). Such legitimate interests will be described in the relevant privacy notice; or
* Processing is necessary for the performance of a contract to which you are a party; or
* Processing is necessary to comply with our legal obligations (e.g., in connection with purchases, payments, complaints).
We process personal data only for specified, explicitly stated, and legitimate purposes and will not process it in a manner incompatible with those purposes.
5. Accuracy and Updating of Your Personal Data
It is important to us that your data is always accurate and up to date. Please inform us of any changes or errors in our records by contacting the Data Protection Officer. We will take reasonable steps to correct or delete inaccurate or outdated personal data.
5.1 Access to Your Personal Data
You have the right to access your personal data that we process and to request correction or deletion if it is inaccurate or incomplete.
5.2 Retention Period
Your personal data is stored in accordance with applicable data protection laws and only as long as necessary to achieve the purpose for which it is processed or as required by law or contract.
Personal data processed based on your consent is stored until you withdraw your consent, unless the purpose for which it was collected has already been fulfilled.
6. Protection of Your Personal Data
We implement technical and organizational security measures to protect your personal data from unlawful or unauthorized access or use, as well as accidental loss or destruction, in accordance with current standards and best practices.
Processing of your personal data will be entrusted only to authorized persons (third parties) who comply with these protective measures.
Data protection includes ensuring:
* Confidentiality: Protection from unauthorized disclosure
* Integrity: Protection from unauthorized alteration
* Availability: Ensuring authorized access when necessary
Our security procedures include access protection, backup systems, monitoring, audits, maintenance, incident management, and business continuity measures.
7. Transfer of Personal Data
For the purposes described, we may share your personal data with the categories of recipients listed below, who process the data in accordance with the stated purpose and applicable laws, while maintaining strict confidentiality.
7.1 Use of Social Media
If you log into Alpha Travel tools (website, portal, etc.) through social media (e.g., your Facebook or Instagram account), Alpha Travel will record personal data available on those platforms. By using such media, you explicitly consent to the transfer of your personal data recorded through our tools. These social media platforms have their own terms of use, which you must follow.
8. Your Options and Rights
We strive for transparency and provide you with choices regarding how your personal data is used.
8.1 Contact Preferences
You may choose how we contact you (e.g., email, mail, social media, phone). This can be selected via relevant forms, device privacy settings, user profile updates, or by following unsubscribe instructions. If you provide multiple contact details without specifying a preferred channel, communications will be sent in a customary manner within legal limits.
8.2 Your Personal Data
You may contact the Data Protection Officer at any time to learn what personal data we process and its source. Under certain conditions, you have the right to receive your personal data in a commonly used, structured, and machine-readable format and to transfer it to a third party.
8.3 Corrections
If you believe your data is incorrect or incomplete, you may request correction or supplementation.
8.4 Restriction of Processing
You have the right to request restriction of processing of your personal data.
8.5 Objections
You may object to the processing of your personal data for direct marketing purposes or to its transfer to third parties for such purposes. You may withdraw consent in writing via email to the Data Protection Officer or as otherwise stated on alphatravelsee.rs. Withdrawal of consent carries no penalties but may affect our ability to provide certain services. You also have the right to lodge a complaint with the Commissioner in accordance with the law.
8.6 Erasure
You may request deletion of your personal data, except where retention is necessary for legal compliance or transaction evidence.
9. Use of Cookies
When browsing alphatravelsee.rs, we do not collect personal information such as your name, address, telephone number, or email address. However, our software uses cookies to collect information about how the website is used.
On a collective basis, we collect and monitor information about the server to which your computer is connected and the type of internet browser you use (e.g., Chrome or Internet Explorer).
10. Legal Information
The provisions of these rules supplement and do not override applicable data protection legislation. In case of inconsistency, applicable legislation shall prevail.
Alpha Travel may amend these rules at any time. You may review them on our website to stay informed about any changes.