In case of a refund to a customer who previously paid by one of the payment cards, whether partially or in full and regardless of the reason for the refund:
* Alpha Travel is obliged to process the refund exclusively through VISA, EC/MC, Maestro, and Dina payment methods.
* Upon Alpha Travel’s request, the bank will process the refund to the cardholder’s account.
* If a refund in this manner is not feasible, the funds will be transferred to the customer’s current account with the consumer’s prior consent.
Alpha Travel is obliged to refund the retail price of the purchased service(s) to the customer no later than 14 days from the date it receives the withdrawal form (in case of withdrawal by the customer/traveler) or from the date of cancellation of the service/trip/excursion (in case of cancellation by the organizer).